Returns are accepted for defective or damaged items only. Fresh flowers are perishable and every order is cut, hydrated and packed for a specific delivery date, so we do not accept returns or exchanges for change of mind on any product, including candles, journals, gift sets and subscription deliveries. If something arrives damaged or defective, we make it right.
Arrive Alive® promise — damaged flowers
Your flowers ship in water and are guaranteed to arrive fresh. If they arrive damaged or wilted, register a return within 24 hours of delivery by emailing hello@thebloomdrop.com with your order number and clear photos of the flowers and packaging. Once we review the photos we will send a replacement or issue a full refund to your original payment method. There is nothing to ship back to us.
Defective candles, journals and gift items
If a non-perishable item arrives broken or defective, register a return within 7 days of delivery by emailing us with your order number and photos. We will send a replacement or refund the item in full. If we need the item back, we provide a prepaid return label at no cost to you. Items that are simply unwanted, or that have been used, cannot be returned.
Refund timing
Approved refunds are issued within 3 business days of approval and appear on your statement within 5 to 10 business days depending on your bank.
Order changes and cancellations
Orders can be changed or cancelled up to 24 hours before the scheduled delivery date. Once preparation has begun, an order cannot be cancelled or refunded. Please double-check the delivery address, recipient name and phone number at checkout. Deliveries that fail because of an incorrect or incomplete address are not eligible for a replacement or refund.
Subscriptions
Subscriptions can be paused, skipped or cancelled at any time before the next billing date from your account. A delivery that has already been processed or shipped cannot be cancelled or refunded, but every subscription delivery is covered by the Arrive Alive® promise above.
Weddings, events and Flower Bar
Event work is quoted individually and secured with a deposit. Deposits are non-refundable. Cancellation terms for the balance are set out in your quote.
Substitutions
Flowers are seasonal. When a variety is unavailable we substitute one of equal or greater value while keeping the color palette and style you ordered.
Questions? Email hello@thebloomdrop.com or call 305-345-0394.
