Refund policy

BloomDrop Return & Refund Policy

At BloomDrop, we are committed to creating meaningful experiences through fresh flowers, thoughtfully curated gifts, and beautiful moments. If something isn't right with your order, we're here to help.

Fresh Flower Guarantee

Fresh flowers are natural and perishable, and each arrangement is handcrafted with care.

If your flowers arrive damaged, wilted, or do not meet our quality standards, please contact us within 24 hours of delivery.

Please include:

Your order number
A brief description of the issue
Clear photos of the flowers

After reviewing your request, we'll gladly offer one of the following:

A replacement bouquet or arrangement
Store credit
A full or partial refund, when appropriate

Candles, Journals & Gift Items

If your candle, journal, vase, or other non-perishable item arrives damaged or defective, please notify us within 7 days of delivery.

Unused items in their original condition may be eligible for:

Replacement
Store credit
Refund

Used items cannot be returned unless they arrived damaged or defective.

Bloom & Breathe Gift Sets

Gift sets that include fresh flowers are considered partially perishable.

Fresh flowers are covered under our 24-hour Fresh Flower Guarantee.
Candles, journals, and other keepsake items follow our 7-day return policy.

Flower Bar Services

Flower Bar bookings may be canceled up to 14 days before the scheduled event for a full refund of payments made, excluding any non-refundable deposit.

Cancellations made within 14 days of the event may be subject to a cancellation fee due to flowers and supplies being ordered specifically for your event.

Custom Flower Bar orders and personalized items are non-refundable once production has begun.

Subscription Orders

BloomDrop subscriptions may be paused, skipped, or canceled at any time before your next billing date.

Once a subscription order has been processed or shipped, it cannot be canceled.

Each subscription delivery is covered by our Fresh Flower Guarantee.

Order Changes & Cancellations

Orders may be changed or canceled up to 24 hours before the scheduled delivery date.

Same-day orders cannot be canceled once preparation has begun.

Flower Substitutions

Because flowers are seasonal and availability changes throughout the year, BloomDrop may substitute flowers of equal or greater value while preserving the overall style, color palette, and quality of the design.